Why Can't I use A Credit Card?

If you have purchased kratom through Cali Botanicals before, you may have noticed that we no longer accept credit cards as a payment option. We apologize for the inconvenience because we completely understand that card payments are the easiest way to go about purchasing our products online; however, we are no longer able to offer this option due to constraints we are facing by credit card companies.

When we first opened five years ago, Cali Botanicals used a domestic processor for credit card purchases. For a while, this worked out well, until companies like Visa and Mastercard found it risky to conduct business with companies that involved the sale of kratom. More specifically, kratom was labeled a brand-damaging product. This is because kratom, a completely natural, herbal supplement, has yet to be approved by the FDA. Measures have been taken in the past by the DEA to turn kratom into a schedule one drug, but there was so much public outcry that the government had no choice but to back off from this attempt.

Therefore, rather than take drastic, fraudulent measures to override these constraints, we have no choice but to offer alternative methods of payment. Customers of Cali Botanicals have the option of Cash on Delivery (COD), or electronic checks (e-checks). The way eChecks work is simple; customers are required to enter their checking account number as well as their routing number to complete a transaction.

We hope that our customers can understand the challenges we have to overcome as a kratom business and that our other payment methods will suffice. We appreciate your business and thank you for using Cali Botanicals.


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