Shipping Policy

Enjoy Secure Shipping to U.S. Customers

Cali Botanicals is dedicated to serving you with a speedy delivery of your Kratom orders to all of our U.S. customers.

When you order Kratom from Cali Botanicals, your order will be shipped on the same day if placed before 12 pm PST (3 pm EST). Our hours of operation are Monday through Friday 9 am-5 pm, PST. Please note that we are closed on holidays.

When you purchase Kratom from us, we will keep you up-to-date on your shipment with email updates. Orders are mailed via USPS and UPS services, with Priority and Priority Mail Express being the most common shipping methods used. Once shipped, your package will arrive within 2 to 3 days priority mail, not including Sundays and holidays.

We may not be able to ship to your city or state; please check your local regulations if you have difficulty placing your order.

We are unable to ship to these Six states where kratom is considered a Schedule 1 drug.

And Arkansas. 

There are also a handful of counties or cities within states where kratom is considered legal that has banned the supplement. These include:

Denver, Colorado
Sarasota, Florida
San Diego, California
Jerseyville and Alton, Illinois
Columbus and Union County, Mississippi

Priority Mail Express

When you order Kratom from us, you have the option of having your package shipped out for next day delivery via Priority Mail Express, which typically arrives within 1 to 2 days depending on your location. Please note that additional shipping rates apply for Priority Mail Express deliveries.

Secure Shipping

  • All orders are packaged and heat-sealed and envelopes are sealed with adhesive strips so that our customers can tell if their order has been tampered with.
  • For your convenience, Cali Botanicals packages are securely labeled.
  • We ship our product in airtight, resealable packaging to preserve freshness.


We do offer 3rd party insurance for less than $1, and it covers anything from lost, damaged, and pretty much anything under the sun. It’s an excellent feature we offer so you can have peace of mind. Its called Route, and you can review the terms here. However, we will listen to any case, if one ought to arise. Refunds can be feasible inside 15 days. Please e-mail us and we will accommodate the problem.

Tracking numbers are provided with all orders purchased through Tracking numbers are a convenient perk that makes it easy to track your package, getting an accurate, up to date estimate of arrival, as well as confirm the order delivery. If an order is lost in transit due to a USPS error, a replacement order will immediately be sent out if the order has not moved within a reasonable amount of time. This is usually 5-8 days after the expected delivery.


Our Customers Come First

At Cali Botanicals, we do everything we can to go above and beyond to earn our customers’ loyalty. We want to make sure that when you order Kratom from us, you have a superior experience. If you have any questions about our shipping policies that we have not addressed here, please shoot our customer support team a message and we’ll respond as quickly as possible.


United States Postal Service (USPS)

Domestic USPS shipping methods are either…
• Fist Class 3-5 business days. (FREE)
• Priority 2-3 business days.
• Priority Express 1-2 business days.

USPS will deliver your package by 8 pm on the day it is estimated for delivery. does not guarantee delivery by a specific time of day. USPS Priority Express usually delivers the next day (Excluding Weekends) but is NOT a guarantee overnight option, you may very well receive your package in 2 business days.


United Parcel Shipping (UPS)

Domestic UPS Shipping methods are…
• UPS Ground 3-5 Business Days.
• 3 Day Select 3 Business Days.

All shipping options excluding Next Day options arrive by 8 PM.




* All orders must be placed by the cut off time of 12 PM PST for orders to arrive as described, Cali Botanicals does not ship orders on Saturday nor Sunday *